We hopefully publish the most frequent questions our clients ask, but please don’t hesitate to contact us for further informations.

Can I have my order rushed?

Absolutely. We offer expedited shipping at checkout and if you are local to Genoa, we can normally deliver in few hours.

Since this is a gift, can I request a specific delivery date?

We are happy to work with you to make sure that your gift is received within a certain window of your desired date. Email us at Customer Care and we’ll work with you to make this happen.

When will I get my order?

Typically, orders take 2 days to process and 2-6 days to ship via standard ground shipping, depending on your ship to location. If you’re in a pinch, email us at Customer Care, and we’ll see what we can do.

If you select one of our expedited shipping options, we will fulfill orders placed before 2pm PST the same business day, otherwise they will be fulfilled the next business day.

Shipping Method Duration
-FedEx Ground Shipping: 2-6 Business Days
-FedEx Express: 3 Business Days
-FedEx 2 Day: 2 Business Days
-FedEx Standard Overnight: 1 Business Days

How much does expedited shipping cost?

Expedited shipping costs vary depending on the weight and size of the gift you choose as well as your final destination. Upon checkout, you’ll be able to see the pricing options.

Do you ship internationally?

We do ship internationally.

Can you include a personalized note in my order?

Yes, we can include your personal note – simply write it in the box when you check out. Your sentiment is handwritten on a note card and placed within your box when shipped.

Help, I accidentally supplied the incorrect information––can I make changes to my order?

We understand that you may need to make some changes to your order such as incorrect address or name. We will do our best to accommodate if we have not already sent your order out (our processing time is 1-2 business days). Please email us at Customer Care and we’ll do everything we can to help.

What is your return policy?

At Whimsy, it is our passion to make giving and receiving gifts a beautiful experience.

We unconditionally guarantee the presentation and quality of our gifts upon delivery, and we are here to make certain that you and your recipients are 100% satisfied.

If a gift we’ve sent does not live up to these high standards, please contact us and we’ll do all we can to make it right.

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We hopefully publish the most frequent questions our clients ask, but please don’t hesitate to contact us for further informations.

Can I customize my box?

We love to create custom boxes. Please email us to find out more about our minimums and how we can work together.

Can I order multiple gift boxes?

Yes. We specialize in quantity orders. Please take a look at our Gifting Services page and feel free to email us with any questions.

Can you add my logo to my gift box or do you create private label boxes?

Yes, we can create specially branded gift boxes for your company, special event or organization in multiple quantities. Please take a look at our Gifting Services page and feel free to email us with any questions.

Can we request a bespoke box

We would love to hear your thoughts on collaborating. We choose a select number of collaborations annually and are interested in hearing from you. Please email: info@whimsy.it

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